Moill agus Teip ar Sheachadadh Litreacha i nGaeilge ag Royal Mail

Tarraingíodh aird ar na meáin shóisialta le déanaí ar dhá chás a bhain le moill agus teip seachadta litreacha i nGaeilge ag Royal Mail.

Chuir Piarais Mac Alastair agus Seán Ó hEacháin beirt a gcásanna féin in iúl don phobal ar Twitter.

Ghabh Royal Mail a leithscéal leo, agus i ráiteas a tugadh do Meon Eile, dúirt Royal Mail:

“We apologise if a few customers have experienced delays with items of mail addressed in Irish. We fully understand these concerns raised by them and are investing these complaints.  Every item of mail is important to us and we typically pride ourselves on high levels of service.

“Royal Mail fully recognises the cultural importance of the Irish and Ulster Scots languages, We are committed to fulfilling its obligations and responsibilities, as set out in current national and European agreements.  Royal Mail also recognises the need to balance the requirements of our customers for an efficient value-for-money service, with the need to acknowledge our responsibilities as a major organisation operating in a society with diverse cultures. This has always been and remains our approach. Royal Mail handles Irish language items on a daily basis and the overwhelming majority of these are delivered without any difficulty. This is true, as long as the house or premises number and postcode appear correctly on mail items. On some occasions mail could be marked as we translate the location of the address.  We are reminding all our staff of our policy and we will be taking appropriate steps to prevent this happening again.”

Labhair Meon Eile le Piarais Mac Alastair agus le Ciarán Mac Giolla Bhéin faoin scéal.